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The future of live music is here
TAKE CONTROL OF LIVE MUSIC

A revolutionary new technology that makes live music sound even better.

INCREDIBLE SOUND

The wearable rX device takes live music straight from the stage to your ears. You always get the best sound in the venue.

HEAR IT YOUR WAY

Control the sound from your phone with our interactive 5 channel mixing desk.

THE FUTURE OF LIVE MUSIC

Introducing the rX – a wearable technology that brings you closer to your favourite artists. Experience every electrifying guitar and pounding drum in the highest quality, anywhere in the venue.

Vocals
Guitar
Keyboard
Bass
Drums
Demo Track - Saturday Night's Alright (For Fighting)
Elton John and His Band Live, Summer 2015
GET IN THE MIX
COMPLETE CONTROL

Our 5 channel interactive mixing desk connects your phone to the rX, letting you shape your sound as you listen.

YOUR MUSIC, YOUR RULES

Turn up the guitar or feel the drums – you’re in charge.

EASY TO USE

You probably already know how to use PEEX, it's that easy.

GET THE APP
Find out how peex is making live music better
"And it works. When I tried out the system in the Ziggo Dome, the sound was noticeably cleaner and crisper when I had my earbuds in."

WIRED UK, June 2018

HEAR IT YOUR WAY
The rX receives crystal clear sound straight from the stage. Just put your headphones in and experience the best sound in the venue, wherever you are.
MIX IT YOUR WAY
Connect the rX with our interactive 5 channel mixer and tailor your sound in real time from your phone.
ENJOY IT YOUR WAY
Ambient earbuds and a lightweight design make sure you feel the atmosphere of the show while enjoying the best sound.
USE IT YOUR WAY
Designed for amazing sound. Built for rocking out. The rX packs groundbreaking technology into a stylish, splash-proof and shock-proof design, with built-in cable management.
PRIVACY POLICY

Powerchord respects your privacy and is committed to protecting personal data.

Scope of Policy


This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, through including but not limited to our mobile application software, such as the PEEX mobile application, (“App) and our website(s) (“Services Site”), will be processed by us.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and is not intended to override them.

Powerchord Group Limited is the controller and responsible for your personal data (collectively referred to as "Powerchord", "we", "us" or "our" in this privacy policy.

Information we collect from you


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data rendered anonymous in such a manner that identification of a person is no longer possible.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • IDENTITY DATA
    includes first name, last name, username or similar identifier, marital status, title, and gender.
  • CONTACT DATA
    includes billing address, delivery address, email address and telephone numbers.
  • FINANCIAL DATA
    includes bank account and payment card details.
  • TRANSACTION DATA
    includes details about payments to and from you and other details of products and services you have purchased from us.
  • TECHNICAL DATA
    includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the App and Service Site. This will include unique application numbers: when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system.
  • PROFILE DATA
    includes your username and password, purchases or orders made by you, your interests, preferences, and feedback.
  • USAGE DATA
    includes information about how you use our website, products and services.
  • MARKETING AND COMMUNICATIONS DATA
    includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share
AGGREGATED DATA
such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is in its aggregated form not considered personal data in law when this data will not directly nor indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any
SPECIAL CATEGORIES OF PERSONAL DATA
about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How do we collect your personal data?

We use different methods to collect and process your data including through:

  • INFORMATION YOU GIVE US (SUBMITTED INFORMATION):
    You may give us your Identity Data, Contact Data, Profile Data and Financial Data by completing forms or corresponding with us. This includes personal data you provide when you:
    • Subscribe to marketing on our Service Site;
    • Complete a contact form on the Service Site;
    • Register for a new user account;
    • Place an order for our products or services.
  • INFORMATION WE COLLECT FROM AUTOMATED TECHNOLOGIES OR INTERACTIONS
    Each time you visit the Services Site or use our App and as you interact with both we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie policy below for further details. We will also collect Profile Data stored on your device and Usage Data when you interact with our App and Services Sits.
  • INFORMATION WE RECEIVE FROM OTHER SOURCES (THIRD PARTY OR PUBLICLY AVAILABLE INFORMATION)
    We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) from whom we will receive personal data about you including:
    • Technical Data from the following parties: (a) analytics providers such as Google based outside the EU; and (b) mobile operating systems such as iOS and Android based outside the EU; and
    • Identity Data, Contact Data, Financial Data, Profile Data and Transaction Data from e-commerce partners, based in the United Kingdom and/or inside the EU.
    • Identity Data, Financial Data and Contact Data from publicly available sources, such as Companies House and the Electoral Register, based in the United Kingdom and/or inside the EU.

Cookie Policy

We use cookies to distinguish you from other users of the App, Appstore or the Service Site. This helps us to provide you with a good experience when you use the App or browse the Service Site and also allows us to improve the App and Services Site.

You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions of our service.

Uses made of the information

We will only use your personal data when and in so far the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although where we do require consent we will ask for that separately and clearly, and you have the right to withdraw consent at any time by contacting us.

Purposes for which we will use your personal data.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new user (a) Identity Data
(b) Contact Data
(c) Profile Data
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity Data
(b) Contact Data
(c) Financial Data
(d) Transaction Data
(e) Marketing and Communications Data
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) To provide customer support
(c) Asking you to leave feedback
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and our App or Service Site (including troubleshooting, data analysis, security, testing, system maintenance, support, reporting and hosting of data) (a) Identity Data
(b) Contact Data
(c) Technical Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant content to you and measure or understand the effectiveness of that content (a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Usage Data
(e) Marketing and Communications Data
(f) Technical Data
Necessary for our legitimate interests (to study how customers use our App and Service Site, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve and personalise our App and Service Site, marketing, customer relationships and experiences (a) Technical Data
(b) Usage Data
Necessary for our legitimate interests (to define types of customers for our App and Service Sites, to keep our App and Service Site updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about products or services that may be of interest to you. To facilitate product, software and applications development, conducting research, analysis, studies or surveys and identifying usage trends. (a) Identity Data
(b) Contact Data
(c) Technical Data
(d) Usage Data
(e) Profile Data
(f) Marketing and Communications Data

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity Data, Contact Data, Technical Data, Usage Data and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased products or services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us.

Where you opt out of receiving these marketing messages, this will not apply to our use of your personal data provided to us in order to complete a product/service purchase, warranty registration, product/service experience or other transactions.

Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above.

  • Service providers acting as processors based both inside and outside the EU who provide IT, e-commerce, payment and system administration services.
  • Professional advisers acting as processors or controllers including lawyers, ac countants, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs (the United Kingdom’s tax, payments and customs authority), regulators and other authorities acting as processors or joint controllers based in the United Kingdom.

Where We store your personal data

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services.

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

All information you provide to us is stored on secure servers using cloud infrastructure provided by Microsoft Azure. Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology. Where We have given you (or where you have chosen) a password that enables you to access certain parts of the Services Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Services Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

Your Rights

  • REQUEST ACCESS TO YOUR PERSONAL DATA
    (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • REQUEST CORRECTION OF THE PERSONAL DATA
    that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • REQUEST ERASURE OF YOUR PERSONAL DATA
    This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • OBJECT TO PROCESSING OF YOUR PERSONAL DATA
    where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • REQUEST RESTRICTION OF PROCESSING OF YOUR PERSONAL DATA
    This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • If you want us to establish the data's accuracy.
    • Where our use of the data is unlawful but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • REQUEST THE TRANSFER OF YOUR PERSONAL DATA
    to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • WITHDRAW CONSENT
    at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.
No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you for instance by email or when you next start the App or log onto the Service Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@powerchord.co.uk or Powerchord Group Limited 1 Blythe Road, London, United Kingdom, W14 0HG.

You have the right to make a complaint at any time to your local supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 3 December 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.



Support
Terms
& Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE (“TERMS OF USE”) CAREFULLY. BY ACCESSING THIS WEBSITE AND ANY PAGES OR MATERIALS CONTAINED IN THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF USE SET FORTH BELOW. IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH BELOW, PLEASE LEAVE THIS SITE IMMEDIATELY AND DISCARD OF ANY ASSOCIATED PAGES OR MATERIALS WHICH YOU MAY HAVE STORED.

This website is operated by Powerchord Limited ("we", "us", or "our"). We are registered in England and Wales under company number 09476145 and have our registered office at 1 Blythe Road, London, United Kingdom, W14 0HG. Our VAT number is GB256 502021. All pages, data, pictures, music, materials and information contained on this website are the property of Powerchord Limited, or used under license. Powerchord Limited reserves the right, in its sole discretion, to change, modify, add, or remove any portion of this website or these Terms of Use, in whole or in part, at any time for any reason.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our website:
Our Privacy Policy, which sets out the terms on which we process any personal information we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate. Our Privacy Policy also sets out information about the cookies we use on our website.

Changes to our Website or this Policy

We may update and change our website from time to time. Any updates or changes to our website or these Terms of Use are made effective when they are posted on the website. Every time you wish to use our website please check these Terms of Use to ensure you understand the terms that apply at that time. By accessing this website hereinafter you will be considered as accepting of those changes. These Terms of Use govern your use of this website.

Suspension or Withdrawal of our Website

In the event that you do not comply with these Terms of Use Powerchord Limited, at its sole discretion and without notice, may block or restrict your access to this website in addition to pursue legal action against you where granted by governing law.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal for business or operational reasons.

Permitted Use

We are the owner of the licensee of all intellectual property rights in our website, and in any material published on it. Those works are protected by copyright treaties around the world. All such rights are reserved.
Any person is hereby authorized to view the information available on this website for informational, educational, and communication purposes only. Permission to use documents and related graphics available from this website is granted, provided that:

  • Copyright notice and website link appears in all copies and that both the copyright notice and this permission notice appear;
  • Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged;
  • Use of documentation and/or related graphics available from this website are for personal use only or informational and non-commercial use only; and
  • Documentation and/or related graphics available from this Server are not modified in any way.
    If you have questions regarding the use of the materials on this website, please contact us.
Linking to this Website

By linking to this website you indicate your acceptance of these Terms of Use and our Privacy Policy and the legal restrictions that are part of them. If you do not accept or abide by these guidelines do not link to this website. You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. By linking to this website you agree that you:

  • Will not frame or otherwise create a browser or border environment around this website’s content;
  • Will not imply that Powerchord Limited is endorsing or approving you, your company or business, your
    website or its contents, your products, or your services;
  • Will not misrepresent your or your website’s association or relationship with Powerchord Limited;
  • Will not present false, misleading or inaccurate information about Powerchord Limited; and
  • Will not include content on your website that is or could be construed as illegal, distasteful, offensive, or controversial and will include on your website only content that is appropriate for all age groups.

You must not establish a link to our website in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact web@peex.live

We are not responsible for websites we link to

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those websites or resources.

Limited License

Powerchord Limited grants you a non-exclusive, non-transferable, limited right to access, use and display this website and the materials thereon; provided, however, that you comply with these Terms of Use. You agree not to disrupt, interrupt or attempt to interrupt the operation of the website in any way. You agree not to change or delete any proprietary notice from materials downloaded from the website. You agree to comply with all trademark, copyright and other laws worldwide in your use of this website and to prevent any unauthorized copying of the materials and information contained on this website. Except as expressly provided herein, Powerchord Limited does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret information.

Responsibilities for loss or damage
Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our website; or
  • use of or reliance on any content displayed on our website.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

You agree to indemnify, defend and hold harmless Powerchord Limited and its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the website against any and all losses, expenses, damages and costs, including reasonable attorneys’ fees, incurred in relation to, arising from the use of this website (including a breach of these Terms of Use), the content, materials, Submissions and functions of this website, even if Powerchord Limited is expressly advised of the possibility of such damages.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Disclaimer

Powerchord Limited cannot and does not guarantee or warrant that any of the materials available for downloading through this website will be free of infection of viruses, worms, “Trojan horses” or other code that has an intent other than what the description of the content says. You are responsible for implementing sufficient safe guards and procedures to satisfy your requirements for the security and safety of your systems. By accessing this website you assume total responsible and risk for the use of the materials on this website.

Incorrect Information

The materials and information contained on this website may contain inaccuracies and/or typographical errors. Powerchord Limited does not warrant the accuracy or completeness of the materials or other information displayed or distributed through the website. You acknowledge that any reliance on this information shall be your sole risk. Powerchord Limited reserves the right at its sole discretion to make corrections or omissions to any portion of this website without notice.
This website, the information and materials provides on this website are provided “AS IS” and Powerchord Limited does not make any express or implied warranties, representations or endorsements whatsoever including, without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness of any particular purpose with regard to the website, any merchandise, information or service provided through the website. As a result Powerchord Limited shall not be liable for any cost or damage arising either directly or indirectly from any such transaction.

Copyright Violations

Just as the Powerchord Limited requires users to respect our copyrights, and those of our affiliates and partners, we respect the copyrights of others. If you believe in good faith that your copyrighted work has been reproduced on our website without authorization in a way that constitutes copyright infringement we ask that you contact us. Any personal information you provide in your email will be used only for purposes related to your email.

Copyright

The materials of this website are protected by Copyright and Trademark Laws of the United Kingdom and other countries and are owned by, or licensed to Powerchord Limited. Except as set out herein, all content of this website is owned or controlled by Powerchord Limited. You may download content only for your personal use for non-commercial purposes but no modification or further reproduction of the content is permitted. The contents of the website, including any images, text, binary programs or information, and layout design may not be distributed, reproduced, publicly displayed, downloaded, modified, reused, re-posted, or otherwise used except as outlined in the Permitted Use section.
We are always happy to hear from you. Please note that if you send us suggestions, ideas, pictures, emails, electronic posts, letters or other information or data (collectively, “Submissions”), we may not return the Submissions to you. Once submitted, Powerchord Limited shall be entitled to unrestricted, unlimited, use of the Submissions for any purpose whatsoever, without compensation to you or any third party. You confirm that you waive all moral rights related to the Submissions. You warrant that you are able to grant to us and do actively grant to us the unrestricted unlimited rights of use expressed above.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

SAFETY NOTICE

PEEX rX Receiver

Product Safety Information

Please read these important safety and handling warnings before using the PEEX rX Receiver.

Important Safe Handling Information

  • The PEEX rX Receiver is fitted with a USB C port for charging and firmware updates. Charge only with provided USB lead via rX unit.
  • Only connect the USB cable to a USB computer port or a USB charger marked with the CE certification mark and the appropriate output rating. This is to ensure the device is charged safely.
  • The PEEX rX Receiver is supplied with a lanyard (and an optional extension) designed to fit comfort- ably around the neck. Whilst the lanyard features a magnetic safety clasp, care should be taken in use to avoid any risk of strangulation or injury as a result of entanglement.
  • The PEEX lanyard has magnetic parts which may attract metallic materials.
  • The PEEX receiver and lanyard should be cleaned with a dry cloth.
  • If you experience any irritation due to skin conditions or allergic reactions, stop using the PEEX receiver and consult your physician if symptoms are severe or persist. Do not use if wearing aggravates existing conditions.
  • The product is designed to be used with the earphones included with the PEEX rX Receiver. Whilst the design has been considered to manage excess cable, care should be taken to reduce the risks of entanglement.
icon
  • The PEEX rX Receiver and the earphones included have been designed to provide safe sound pressure volumes in accordance with the European Union EN 50332-1:2013 standard. Initial maximum Sound Pressure Level (SPL) is therefore limited to 85dB(A) SPL. Users are required to select an override option, via the PEEX application, to de-limit the PEEX rX Receiver, which allows it to then reach a maximum level of 100dB(A) SPL.
  • To prevent possible hearing damage, do not listen at high volumes for long periods.
  • The PEEX rX Receiver is not waterproof. Immersion or excessive exposure to water may cause damage, malfunction and/or inoperability. In the event the PEEX rX comes in contact with water, clean immediately with a dry cloth.
  • The PEEX rX Receiver should operate normally in temperatures between 0° and 45° Celsius, with 5% to 95% non-condensing humidity. Only store in a dry and clean environment.
  • The PEEX rX Receiver is a wireless device and should be switched off in any location where you are advised to do so, e.g. in an aircraft; fuelling stations; places with explosive atmospheres etc.
  • The PEEX rX Receiver is designed and tested to comply with stringent radio emissions regulations. However, there is a risk of the device causing unexpected interference in other electronic equipment.
  • People with pacemakers are advised to maintain a separation of at least 15cm between a PEEX rX Receiver and their pacemaker.
  • Keep small parts out of reach of small children (especially those under 3 years old) as they may be a choking hazard.

Conformity

  • This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • EU Simplified Declaration of Conformity (No.18/01s): “Hereby, PowerChord Limited declares that the radio equipment type PWHH-RXFG is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.peex.live”
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Important Battery Safety Information

  • The PEEX rX contains a built in Lithium-ion battery, improper use of which may cause a fire or explosion.
  • The battery is not user replaceable and should only be replaced by PowerChord or a service provider appointed by PowerChord.
  • Do not disassemble, customise or short-circuit the battery.
  • Do not pierce the battery pack casing with any sharp object; break it open, or step on it. Do not strike, throw or subject the battery pack to severe physical shock.
  • Do not place the battery pack in fire or expose to open flame, heat or direct sunlight for extended periods of time.
  • Do not recharge the battery in extremely hot conditions or near open flames.
  • If electrolyte comes into contact with the skin or eyes, flush the electrolyte immediately with fresh water and seek medical advice.

Warranty Information

  • PowerChord warrants this hardware product against defects in materials and workmanship 1 year from the date of purchase. This does not warrant against normal wear and tear, nor damage caused by accident or abuse.
  • If you are in need of technical support for our products, please contact PowerChord via support@peex.live
  • If your product is found to be faulty, damaged, of a quality unacceptable to our standard, and you are found to have a valid claim under this warranty, you will be entitled to a replacement product or refund. In this case, please discontinue use of the product immed-iately, and contact support@peex.live to report a fault.
  • There are no user serviceable parts inside the PEEX rX Receiver.
  • If the product is found to have been misused, modified or interfered with it may invalidate your limited warranty.
  • Warranty benefits are in addition to rights provided under local consumer laws. You may be required to furnish proof of purchase details or product information when making a claim under this warranty.

Environmental

  • The PEEX rX Receiver is manufac- tured in line with international best practices (RoHS) designed to protect the environment by minimising the use of hazardous materials.
  • Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. Please check your local initiatives offering electrical waste disposal and recycling services before disposing of any electrical equipment or batteries.
  • Electrical equipment (including those marked with the crossed out wheeled bin symbol) and batteries must be disposed of separately from household waste.
  • If you’re buying a new PEEX rX Receiver, please contact support@peex.live and we will be happy to help recycle your old one for free.
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RX Receiver
Start Up Guide

1Download the PEEX App

Apple Appstore Google Playstore

The PEEX RX Consists of

  • PEEX RX Receiver
  • Changeable Faceplate
  • Custom PEEX Earphones
  • Lanyard
  • USB-C cable
  • Guitar Pick
  • Protective Case
  • Quick Start Guide
  • Safety & Warranty Booklet

2Changeable Faceplate

3rX Receiver

4Lanyard

5Pairing Step 1

Bluetooth TM

Pair RX to PEEX App

While off, press the power button on the RX for 5 seconds until the LED flashes blue

In the PEEX app go to "Account"

Select Bluetooth Pairing

Enter the Bluetooth pairing code

6Pairing Step 2

Bluetooth TM

Pair RX to Mobile Device

Go to 'Settings' on your device

Find 'Bluetooth' option

Find and pair your mobile with 'PEEXPlayer-123456'

Status LED

  • Bluetooth Pairing Require

  • Flash = Incorrect Concert ID Solid = Low Battery

  • Ready To Receive PEEX Signal / Concert Audio

  • Flash = Charging Solid = Charged

  • PEEX Signal Available / LIVE Audio On

Power Button

Hold For

3 Seconds: On / Off

5 Seconds: Bluetooth Pairing (whilst off)

FAQ s

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